Randy Tucker, Customer Relationship Director (CRM management)
As the owner of a CRM systems VAR (value added reseller) organization for 25+ years, I have direct experience developing and implementing technology direction internally as well as with/for clients. This includes placing and implementing systems and software. Software development using Agile methodology is frequently used so I am very familiar with it.
I have typically completed 25-50 software technology installations per year. These implementations include web based applications (SaaS) as well as SaaS integrated with on-premise servers/services. It is common practice to develop specifications, propose solutions, design and implement “bridge applications” where dis-similar software is connected virtually.
My involvement in a number of corporate environments has provided me with hands-on experience in product development, marketing and production. As a customer relationship management systems specialist, I have been involved in the front-end marketing of products and services as well as building sales processes and teams to complete the product life cycle. I know that as a leader one must understand the entire process as well as be an expert at his/her own focus.
I am experienced in design & delivery of cost-effective, high-performance technology solutions in support of rapid financial growth companies. My experience includes many industries including technology, manufacturing and professional services. My strengths include systems selection, implementation and maintenance including on-premise and SaaS systems architecture.
My strength is working with “C” level decision makers as a functional CTO or COO. My skills include the ability to build internal and external (contracted) teams to accomplish corporate growth goals.
I am a responsible decision maker with a solid understanding of corporate policy and technical direction. My teams meet business growth while maintaining agency and regulatory compliance. As a member of the C-team of multiple companies, I am skilled in bringing together disparate opinions and goals to achieve success.
My client, team and executive communications skills are well mastered to communicate on multiple levels. My particular strength is my ability to help C-level partners and other teams synthesize conflicting needs into a cohesive, coherent, actionable plan.
A resume (pdf) may be found here.