Randy Tucker, Chief Operating Officer / Vice President of Operations



I have served as Chief Operating Officer (contract) recently with a $15mil company. As COO I was responsible for IT Administration, Web properties design and maintenance, Product Support, Quality Control and other areas.  This particular contract was with a 100 employee international company providing software products in a consumer and OEM market-place.

As a leader, I acted in a DevOps manner to improve upon the speed to market using agile processes and technologies.  I am comfortable with IaaS and PaaS architectures in product/software development.

It was my responsibility to maintain product, personnel and administrative systems to ensure quality delivery.  This included product revision releases and all that implies.

I understand how cross department involvement and adherence to procedures and processes matter in a significant manner.  In my career, I have developed many of these processes as well as created teams to manage and adopt such processes.

I am comfortable presenting to groups as well as dealing with vendor relationships and business development.

My client, team and executive communications skills are well mastered to communicate on multiple levels.  My particular strength is my ability to help C-level partners and other teams synthesize conflicting needs into a cohesive, coherent, actionable plan.

My strength is working with “C” level decision makers as a functional CTO or COO.  My skills include the ability to build internal and external (contracted) teams to accomplish corporate growth goals.

As the owner of a CRM systems VAR (value added reseller) organization for 25+ years, I have direct experience developing and implementing technology direction internally as well as with/for clients. This includes placing and implementing systems and software. Software development using Agile methodology is frequently used so I am very familiar with it.I have typically completed 25-50 software technology installations per year. These implementations include web based applications (SaaS) as well as SaaS integrated with on-premise servers/services. It is common practice to develop specifications, propose solutions, design and implement “bridge applications” where dis-similar software is connected virtually.

My involvement in a number of corporate environments has provided me with hands-on experience in product development, marketing and production.  As a customer relationship management systems specialist, I have been involved in the front-end marketing of products and services as well as building sales processes and teams to complete the product life cycle.  I know that as a leader one must understand the entire process as well as be an expert at his/her own focus.

I am experienced in design & delivery of cost-effective, high-performance technology solutions in support of rapid financial growth companies. My experience includes many industries including technology, manufacturing and professional services. My strengths include systems selection, implementation and maintenance including on-premise and SaaS systems architecture.

I am a responsible decision maker with a solid understanding of corporate policy and technical direction. My teams meet business growth while maintaining agency and regulatory compliance. As a member of the C-team of multiple companies, I am skilled in bringing together disparate opinions and goals to achieve success.

A resume (pdf) may be found here.


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